What information do we collect? And how do we use it?
When you order an item on the Lucy Ann® website, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
We enjoy hearing from our customers about how our personalized jewelry touched the lives of you, your friends or your family (even the family pet) and we would love to share your comments with our guests visiting the Lucy Ann website. Naturally, we will ask you for your permission to share your note or letter prior to posting your messages on the Lucy Ann® website.
If, at a later time, we offer a contest or other promotional event and you choose to enter that event, we may ask for your name, address, e-mail address and phone number so that we can notify the winner(s) of the contest or promotional event.
In the future, we may personalize your shopping experience. We may use your purchase(s) to custom tailor our recommendations to you to help enhance your shopping experience on Lucy Ann®. The recommendations would concern various Lucy Ann® personalized gifts, watches, charms, or other designer jewelry or gift items which may be found on the Lucy Ann® website that we feel may be of interest to you. Naturally we monitor our customer traffic patterns, buying habits and site usage to assist with the marketing and design of the Lucy Ann® website. That research assists us in designing new and unique products and helps us to better understand our customers.
Occasionally, we may also use the information that we collect to notify you about important Lucy Ann® website changes. Those changes may include new Lucy Ann products, services, special offers or other customer offerings which we feel might benefit you as a valued customer and friend of Lucy Ann®. If you would rather not receive this type of information, just visit our Lucy Ann® Contact page to notify us of your preferences or send an e-mail message to: email@example.com. But don't forget to notify us of any names or e-mail addresses that you may have entered on our Lucy Ann® website so that we can handle your requests in an efficient manner.
When you send one of our unique e-postcard greetings through the Lucy Ann® e-cards section, we ask for both your e-mail address and the e-mail address of the recipient in order to validate and process your e-postcard request. At Lucy Ann® we value your privacy and that of your recipient. We won't disclose or send promotional e-mail to the recipient address which you provide to us on the Lucy Ann® e-postcard section. (Why? Because at Lucy Ann, we think that's just not a nice thing to do).
How does Lucy Ann protect customer information?
If you place an order via the Lucy Ann® website and provide us with any credit card information, that information will be transmitted via a secure server. The secure server software (SSL) encrypts all of the information that you enter into the order form even before it is sent to us. In addition, all of the customer data that we collect on the Lucy Ann® website is protected against unauthorized access.
How about those cookies?
Will we disclose the information we collect to outside parties?
Lucy Ann® does not sell, trade, or rent your personal information to others. We may however, choose to do so in the future with trustworthy third parties, but you can tell us not to by simply sending us an e-mail message to firstname.lastname@example.org. (If you use more than one e-mail address to shop with us, just send us a message listing each e-mail address that you use or have used with us.) Additionally, Lucy Ann® may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to carefully screened and reputable third-party vendors. These statistics will never include any personal identifying information.
Is it safe to use a credit card on our site?
Yes. Your credit card information is never stored on our servers at any time. Your credit card information is immediately sent to the bank in an encrypted format. The only information that we receive regarding the transaction is a harmless authorization number which determines whether or not your request has been approved.
Use of the Lucy Ann website
Last but not least...
Lucy Ann® is highly committed to protecting your privacy. The information that we collect on the Lucy Ann website is used to make shopping at Lucy Ann® possible and to enhance your overall shopping experience with us. We don't sell, trade, or rent your personal information to others.
We may however, choose to do so in the future with carefully screened and reputable third parties. Remember, you can tell us not to by simply sending us an e-mail message to email@example.com (don't forget to let us know if you used more than one e-mail address when visiting with us).
You can also use the e-mail address firstname.lastname@example.org if you don't wish to receive any announcements or special offers from us. Just let us know, and we'll take care of it, we promise! Remember, we respect you as a customer and we value you as a friend and we look forward to what we hope will be a long and trusting relationship.